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Delivery, shipping, billing

How long is the delivery time?

Delivery is usually within 10 to 30 days. The maximum delivery time is 6 - 8 weeks.

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How are the goods shipped?

The goods are shipped by parcel service or forwarding agent. If the customer wishes insured shipping, this must be organized by himself.

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What are the shipping costs?

EU only
For an order value of 200.00 EUR (plus VAT) or higher we deliver free of shipping costs. For lower order values, we charge a flat-rate shipping fee of EUR 20.00 plus VAT.

Global

The goods are shipped by parcel service or forwarding agent. If the customer wishes insured shipping, this must be organized by himself.

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From which country do you ship?

We usually ship from Austria.

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Which countries do you ship to?

We only ship within the EU.

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What is the status of my order?

Please send us an e-mail to office@ntl.at

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I have received defective, incorrect or missing items in my order. What do I have to do?

Please send us an e-mail to office@ntl.at and have your order confirmation or invoice number ready. This is the quickest way for us to help you.

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What payment methods do you offer?

We offer prepayment.

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In which currency will I be billed?

The invoice will be always in Euro.

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